FAQ
â Frequently Asked Questions (FAQ)
At Villagemarket-bd.com, we aim to make your shopping experience simple and hassle-free. Here are answers to some common questions:
đ How can I place an order?
You can place an order through our website, WhatsApp, Facebook, phone call, or live chatâwhichever is most convenient for you.
đĻ How do I track my order?
Visit our Order Tracking page and enter your Order ID and phone number.
You can also contact us via WhatsApp, Facebook, or Live Chat for updates.
đŗ What are the available payment methods?
We accept:
Visa / MasterCard
bKash
Nagad
Cash on Delivery (COD)
We also offer partial payment, and pre-payment is required for pre-order items.
đ What are the delivery charges?
- Inside Dhaka & Chittagong City: 70 TK
- Outside Dhaka: 130 TK
- Express Delivery (Dhaka only): 100 TK
âąī¸ How long does delivery take?
Delivery time depends on your location.
Regular delivery follows standard timelines, while express delivery (Dhaka only) ensures faster delivery.
⥠Do you offer express delivery?
Yes, express delivery is available only within Dhaka city.
đ Can I change or cancel my order?
Yes, you can request changes or cancellation before your order is dispatched by contacting our support team.
â ī¸ What if I receive a damaged or wrong product?
Please contact our support team immediately via phone, WhatsApp, Facebook, or Live Chat.
Weâll arrange a replacement or return as quickly as possible.
đ Do you offer returns or refunds?
Yes, returns and refunds are available depending on the product type and condition.
Please check our Return & Refund Policy or contact support for assistance.