Refund Policy
đ Refund Policy
At Villagemarket-bd.com , we want you to shop with complete confidence.
If your order needs to be refunded, we ensure a simple, fast, and hassle-free process.
â When Are You Eligible for a Refund?
You may request a refund if:
- You received a damaged, defective, or incorrect product
- The product becomes out of stock after payment
- Your return request is approved under our Return Policy
đŠ How to Request a Refund
Simply contact us through any of the following channels:
- Facebook Messenger
- Website Live Chat
- Phone Call
đ Share your Order ID and describe the issue.
Our support team will verify and initiate the refund process promptly.
đŗ Refund Methods
Refunds are processed through the original payment method:
- bKash
- Nagad
- Visa / MasterCard
đī¸ For Cash on Delivery (COD) orders, refunds will be sent via bKash or Nagad.
âąī¸ Refund Timeframe
Once your refund is approved:
- 1â3 working days â Mobile banking (bKash / Nagad)
- 7â15 working days â Card payments (depending on bank processing time)
đ Partial Refunds
If only part of your order qualifies, the refund will be issued only for the eligible items.
đ¯ No Hidden Deductions
You will receive the full eligible refund amount.
Deductions may only apply in cases of:
- Customer-caused damage
- Missing items
đ¤ Weâre Here to Help
Our support team is always ready to assist you throughout the refund process, ensuring a smooth and stress-free experience.
đ Your trust matters to us â shop confidently with Villagemarket-bd.com.